When my previous provider told me they needed to shut down my phone and internet for an entire day for a maintenance issue, at a huge cost to my business, I decided it was time for a change. Fiberspring went above and beyond, getting a crew in there immediately to connect my phone and internet ahead of the scheduled outage. It was a seamless transition to much faster, more reliable service and I'm proud to be working with a local, friendly provider.

I wanted to drop you all a line to say how excellent the service was, and how efficient, tidy, and precise the installation work was. In addition, the technician was extremely patient when answering questions, walking me through the process step by step. The technician even provided me with information on Wi-Fi boosters should I find I need them for better coverage. All in all, exemplary service from a real professional. His work was of the highest quality, and he was so helpful. Which, I have to say, is absolutely my experience with everyone I have ever interacted with at SHELD.

Now that I’m coming up on one year with Fiberspring, I wanted to tell you all how much I love it. I was pleased to break up with my old provider and put my money towards a local company, and the service has been extremely reliable, even when I was working from home every day. I used to have to reboot my router once a week; I only had to restart my Fiberspring gateway once in the past year. And the fast connection is so appreciated. Thanks for making my life noticeably better during this crazy time.

We’re very happy that we made the switch to Fiberspring. We were guided through the installation by professional staff who responded to every question in easy-to-understand terms, making the transition a painless process. There was no gap in service and we’re really happy with the performance and the price. Wish we had made the switch sooner!

Fiberspring is amazing. I've been working remotely since the spring and often have to upload large video files. With Comcast I'd have to start the upload at the end of the day and it would finish during the middle of the night. Now those uploads take just minutes while my 3 kids and my wife are all doing remote work/school. It's been rock solid and I can't praise it highly enough.

After we made the decision to sign up for Fiberspring, we did some homework and picked the streaming service YouTubeTV for our television content. We get over 85 channels which include all the locals and lots of sports without getting socked with additional fees. In addition, we subscribe to Netflix and the Hallmark Channel. Our favorite aspect of YouTubeTV is that you can save your favorite shows using the unlimited DVR storage and fast forward to skip the commercials. When I returned my equipment to my previous provider and they asked me why we choose not to stay with them; I responded by saying that we are saving over $1300.00 per year, they had no more questions. What a great addition Fiberspring is to our town.

The internet with Fiberspring is so much faster and we now do not experience any lagging! In addition, we subscribe to the phone service and we love it, the transition was simple. Throughout the week, we deal with constant customer transactions and not once has the internet gone down where we could not process credit cards. I must say it is so very good not to be with our previous provider any longer.

The Fiberspring install went great this morning. The installer was wonderful. The speed is fantastic. I really appreciate SHELD offering this service, and doing such a great job with installs.

I am so pleased with the Fiberspring Internet Service from SHELD. It's fast, reliable and reasonable priced for all my business needs. But most importantly, I am extremely grateful for the amazing service I have received! From set up, to testing, to follow-up questions, the folks at Fiberspring have taken the pressure off dealing with all that myself, which allows me to focus on other parts of my business. I am thrilled to support a fellow local business that has my best interests at heart. Thank you SHELD and Fiberspring! So grateful for all that you are doing for South Hadley!

I am so glad I dropped my old provider and went with Fiberspring for my internet. The installation process was quick and easy. The speed is lightning fast; no more lagging when I'm streaming movies or TV shows. When I had questions about my Wi-Fi, not only did they help over the phone, I had a technician come over that day, now that's great customer service! I definitely recommend Fiberspring High Speed Internet; I'm glad I made the change.

LOVE, LOVE, LOVE the service! It’s been 2 weeks and it’s been the best change in our house of the year!